Terms and Conditions

By creating an account for AI-MindMap (the registration) via the internet presence of timeghost Solutions GmbH at timeghost.io (the provider), you (the customer) accept the following General Terms and Conditions (GTC).

1.1 General: All deliveries and services of the provider are subject to these GTC. By registering, the customer agrees to the GTC. Conflicting terms of the customer are only accepted if they do not contradict these GTC. Additional or deviating agreements require the express written consent of the provider. A customer is any natural or legal person who has registered.

1.2 Changes: The provider reserves the right to change these GTC in a manner reasonable for the customer. Changes will be notified to the customer by email no later than 2 months before they take effect. If the customer does not object within two weeks of receipt, the customer's silence is deemed acceptance. In the case of a justified objection, a special right of termination applies.

2.1 Subject of the contract: The subject of the contract is the provision of the provider's software in the Software as a Service (SaaS) model for use over the internet, as well as the storage and processing of the customer's data (data hosting). Consulting, training and development services can be agreed separately.

2.2 Conclusion: The contract is concluded by registration via the provider's internet presence.

2.3 Commercial use: The software is intended for commercial customers (B2B). By activating the subscription, the customer confirms use for commercial purposes.

2.4 Registration: Sign-in is carried out with a new or existing Microsoft Office 365 account.

2.5 Obligations of the customer: The customer undertakes not to misuse the software, to keep access credentials secret and to prevent unauthorized third-party access. The customer is responsible for entering and maintaining the data required for use.

2.6 Software delivery: For the duration of the subscription, the provider makes the latest version of the software available to the customer over the internet. Updates during the contract term are free of charge. The provider monitors the functionality of the software and remedies software errors within the scope of technical possibilities.

2.7 Fee: For a paid subscription, the customer pays the agreed monthly fee plus applicable VAT. In the event of payment default of at least 30 days, the provider may refuse performance; after at least 60 days, it may terminate extraordinarily. Fee increases are announced at least 2 months in advance; for an increase of more than 5 %, the customer has a right of termination at the end of the current payment period.

2.8 Up-/downgrade: Switching to a higher-value subscription (upgrade) or adding users is possible at any time. A downgrade is possible at the end of the current billing period.

2.9 Termination: The contract is concluded for an indefinite period. Termination is possible at the end of the current billing period. The right to extraordinary termination for cause remains unaffected. On request and as far as technically possible, the provider makes the customer's data available in a machine-readable format after the end of the contract.

The protection of personal data is a top priority for the provider; details are set out in the Privacy Policy. All communication with the software is encrypted via the HTTPS protocol. The provider takes appropriate precautions against data loss and creates data backups at least twice a day on redundantly secured servers. The provider is entitled to name the customer's company and logo as a reference, unless the customer objects in writing.

The provider essentially provides the service as described on the provider's internet presence. Defects must be reported immediately via the usual support channel; the provider remedies them within a reasonable period. If the system availability of essential functions falls below 99.5 % within the last 30 days, the customer may reduce the fee accordingly.

The provider is not liable for damages arising from the use of the software or from unauthorized third-party access to personal user data. The customer is solely responsible for stored content and licensed files and indemnifies the provider against third-party claims. In the case of a reasonable suspicion of unlawfully obtained data or an infringement of third-party rights, the provider is entitled to block the account immediately.

All notices must be made in text form to the specified addresses; transmission by email is sufficient. Changes of address must be communicated to the other contracting party immediately.

7.2 Applicable law: The laws of the Federal Republic of Germany apply exclusively. The contract language is German.

7.3 Jurisdiction: The exclusive place of jurisdiction for all disputes between the parties arising from or in connection with the business relationship is the competent court in Freiburg.

7.4 Severability clause: Should individual provisions be invalid, the validity of the remaining contract remains unaffected.